Term Conditions Page


Welcome to dentalstorenepal.com

Dentalstorenepal.com is registered with Dental Store Nepal Pvt.Ltd.

With any purchase from dentalstorenepal.com website/app, customer unconditionally agrees to the terms and conditions mentioned below even if you have read them or not. Please read this agreement carefully before proceeding, as customer is bound to these conditions for accessing, browsing or purchase. If you (customer) do not agree and accept any of the terms, conditions and policies unconditionally, do not use this platform.

These Terms of Use govern all the products offered on the platform of dentalstorenepal.com website/app.

Throughout this document, “we”, “us”, “our”, “ours” refer to dentalstorenepal.com website/app. Wherever the text mentions ‘you’ or ‘your’, this means YOU (reader/customer).

  • 1. You acknowledge and undertake that you are wholly responsible for your decision to buy any product/products after your own analysis, judgement and thereafter transaction done by you on this website. Dentalstorenepal.com website/app takes no responsibility of the usage, implementation and result/outcome of the products. It is entirely buyer’s/user’s responsibility to choose and decide the right product.
  • 2. Dentalstorenepal.com website/app reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without any prior notice and with absolute discretion.
  • 3. In case of any violation of the terms and conditions,Dentalstorenepal.com website/app reserves the right to refuse further use of services or even terminate account without any prior notice.
  • 4. Entitlement to the goods remains that of Dentalstorenepal.com website/app until you have paid for them. Entitlement will pass to you once the goods are paid in full and all payments have been cleared by a relevant banking process.
  • 5. Dentalstorenepal.com website/app reserves the right to not allow any changes to the order after the order has been accepted/placed.
  • 6.Dentalstorenepal.com website/app will not be responsible for any transactions done by mistake due to any internet issue at customer’s end.
  • 7. All reasonable attempts will be made to ensure that all the information given on this website is accurate, but offers no liability or assurance of genuineness of the information. Dentalstorenepal.com website/app will not be responsible for any errors or incomplete information of products on its website.
  • 8. Dentalstorenepal.com website/app assumes that you are a dental clinician or someone who is using it on his/her behalf. Any accidental/intentional order placed by someone else is solely the responsibility of the account owner.
  • 9. Customer is solely responsible for the account information like username and password and you hereby undertake the responsibility of any action taking place in your account.
  • 10. You acknowledge and agree that any information provided by you is only yours and does not infringe the confidentiality of a third party/person in any way.
  • 11. If you are making a purchase on someone else’s behalf, you agree and bound the account holder to all the terms and conditions of Dentalstorenepal.com website/app.
  • 12. In case of any knowledge or belief that your information has been breached in any way, you must contact Dentalstorenepal.com website/app at dentalstorenepal@gmail.com
  • 13. If any issue is suspected as per the confidentiality of your account, you might be asked to change your password or re-register with no liability of Dentalstorenepal.com website/app.
  • 14. The pictures of all products at Dentalstorenepal.com website/app are merely indicated for information and may vary from the actual product. Product packaging also might vary or change from time to time
  • 15. Our website/app strives to provide accurate product and pricing information; however, errors may occur.
  • 16. Our website/app reserves all rights to change/alter prices of any product and suspend/cancel orders at any point of time unless it has been received by the customer.
  • 17. No changes can be made to the order once the order has been dispatched from our warehouse. However, if you still require to contact us then drop us an email at dentalstorenepal@gmail.com. Our dedicated team aims to contact you within 24 hours. If ordered by mistake, you can still return the items by simply contacting us.
  • 18. In case of any delays in delivery you may track the status of your order by visiting ‘My Orders’. Our aim is to meet the delivery times but during busy periods like promotional sale, festive occasions, tech updates, extreme weather conditions may delay the delivery and it may take a little longer time than mentioned. Dentalstorenepal.com website/app will not be responsible for any such delays; however, we always work hard to keep these temporary changes to a minimum. For any queries related to delays you may contact us by dropping an email at dentalstorenepal@gmail.com.
  • 19. In case of cancellation of the paid order, the paid amount will be reversed to the account information provided at the time of purchase and Dentalstorenepal.com website/app will not be responsible for any accurate time duration taken in the transfer. Transfer is solely due as per the time taken by the bank.
  • 20. If any product is found unavailable after receiving the order, customer will be notified of the order cancellation via email and payment will be refunded to the same account of the account holder from which payment was made. Dentalstorenepal.com website/app shall not be liable to any damages in such event/events owing to cancellation of the order or delay in delivery.
  • 21. Payments can be made via online banking or cash on delivery as per your convenience. 
  • 22. If you use the Dentalstorenepal.com website/app, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password.
  • 23.  We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, this cannot be guaranteed due to nature of the Internet. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new features or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
  • 24. Any content of this website must not be copied, reproduced, sold/resold or duplicated for any commercial activity without prior written consent of Dental Store Nepal pvt.ltd.
  • 25. You must not use this website for any fraudulent/unlawful activity whatsoever.
  • 26. Any dispute will be subjected to Constitution of Nepal-2072 only.

Cancellation Policy

  • 1. In order to cancel the order before the shipment of the product/products, customer has to go to ‘My Orders’ and cancel the order or else contact dentalstorenepal@gmail.com
  • 2. Oder cannot be cancelled after shipment. You will be informed about the shipment by our representatives.
  • 3. Refund is processed within 24-48 business hours when order stands cancelled before shipment. Refund will not be provided after shipment.



Limited Licensure

Dentalstorenepal.com website/app grants you limited, non-exclusive, non-transferable, non- sub licensable license to access, and make personal or/and commercial use of the platform. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the Dentalstorenepal.com website/app and its affiliates.

Dentalstorenepal.com website/app reserves the right, at any time, without notice and at its sole discretion, to terminate your license to use the website and to block and prevent your future access of the website.


You acknowledge and hereby agree to the above given ‘Terms and Conditions’ and that it constitutes the complete and exclusive agreement between us concerning your use of the Dentalstorenepal.com website/app, and supersede and govern all prior proposals, agreements or other communications.

We reserve the right in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the Dentalstorenepal.com website/app. Any changes are effective immediately upon posting to the Dentalstorenepal.com website/app. Your continued use of the Dentalstorenepal.com website/app thereafter constitutes your agreement to all such changed ‘Terms and Conditions’. We may, with or without prior notice, terminate any of the rights granted by these ‘Terms and Conditions’. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

Contact Information

Dental Store Nepal Pvt. Ltd.

Bharatpur-10, Chitwan

Opposite to Chitwan Medical College